OSP License

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Other Service Provider (OSP) License

What is an OSP?

A company providing Application Services is an Other Service Provider (OSP). These Application Services are delivered using telecommunication resources to provide services such as E-telephone banking, Tele-medicine, Tele-education, Tele-trading, E-commerce, Call center, Network operations center and other IT enabled services, by using Telecom Resources provided by Authorized Telecom service providers.

An OSP Centre is the infrastructure which is setup at a location in India which is used by the OSP for providing the Application Services. A Domestic OSP provides the Application Services within India, whereas an International OSP provides the Application Services outside of India.

As per the New Telecom Policy (NTP) of 1999, any company or service provider delivering ‘Applications Services’ by using telecom resources will be need to apply for a license.

Obtaining an OSP

Any registered company interested in providing Application Services is eligible to apply for an OSP License. The company applying for OSP registration must be a company registered under Indian Companies Act, 1956. A company can apply for registration to the respective Telecom Enforcement, Resource and Monitoring (TERM) Cells based on the location of the OSP/Telemarketing Centre.

Types of OSP Registration

  • Domestic Call Centers:  Registration for call centers catering primarily to domestic clients.
  • International Call Centers: License and registration for call centers serving international clients with their outsourcing needs.
  • Standalone Domestic Call Centre
  • Network Operation Center
  • Vehicle Tracking Systems: Offering state of the art vehicle tracking systems
  • Long Range Alarm Systems: This allows companies and individuals to keep an eye on their property like home or vehicles even when they are out of range of conventional tracking methods.
  • Bill Payment Terminals:This is a very specific financial service and requires a robust and secure system running on a reliable platform.
  • Other IT Enabled Services

Documents Required for an OSP

  • Certificate of Incorporation of Private Limited Company
  • Memorandum of Association (MOA) and Articles of Association (AOA)
  • Board of Resolution or Power of Attorney authorizing the authorized signatory
  • Name of Business and Activities Proposed
  • List of Directors
  • List of the Shareholders of the Company

The above documents must be certified with seal by a Company Secretary or Director of the Company or Statutory Auditor or Public Notary.

Benefits of Obtaining OSP

  • Fulfilling legal requirements for running a business such as a call center.
  • Certain International and Indian clients specifically require your company to hold an OSP license before any project work can be delegated.
  • Easy to expand existing business to include OSP services delivery.

Why Choose India Tax Help getting OSP?

Benefits of choosing India Tax Helpto assist you with obtaining an OSP is:

  • Expert consultants with years of experience at your disposal.
  • We take care of checking the validity of your documents and filing all the necessary paperwork on your behalf.
  • Help with renewals, multiple license registrations, and transfer of ownership.

Timelines for Obtaining an OSP License

Activity Days
Preparation of Documents 2 Days
Filling of Documents with Authorities 1 Day
Time taken to issue license 30 Days
Getting the Final OSP License 7 Days
Total Number of Days 40 Days

OSP Terms and Compliance Requirements

A company can have more than one registration (i.e. multiple registrations are possible). The OSP shall intimate the Authority in case the OSP proposes to change the POP or add another POP. The validity of registration will be 20 years from the date of issue, unless otherwise mentioned in the registration letter, this can be extended. The OSP shall inform the Authority with supporting documents if there is any change in the name or address of the company as stated in the Performa submitted at the time of registration.

To remain compliant with the rules, each of the OSPs are required to submit an “Annual Return” to the Department Of Telecommunications (DOT) mentioning the activities undertaken and the present status of the OSP. The annual return for OSP License renewal must be submitted with 6 months of completion of the financial year. OSPs must also ensure that they maintain compliance with the Terms and Conditions prescribed by the Department of Telecommunication for OSPs.


A) No PSTN connectivity shall be permitted to the International OSP at the Indian end. PSTN connectivity on foreign end is permitted having facility of both inbound and outbound calls.

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